Our Free Welcome Consultation
When you first contact us we will schedule a free welcome consultation with you to find out all about your dog, and discuss your exact requirements. Most importantly, we want to meet your dog so we can get to know and interact with them. The welcome consultation lasts about 30 minutes, and the information we ask for will include:
- Your dog's breed, age and state of health.
- What type of service (walk, training, sitting, grooming, etc.) you're looking for, including days of the week, desired time slot and the start date.
- Feed/supplement schedule.
- Personality and issues, if any.
- Your contact information.
- An emergency contact in the event you are unreachable.
- Your veterinarian's contact information.
Our welcome consultation helps us gather everything we need. We will keep your information on file so that we are fully ready to be of service whenever you need us, even on short notice. Ideally, we appreciate at least 24 hours notice, but in an emergency, we will make every effort to accommodate you.
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The Reservation Procedure
Once we have met you, we will:
- Ask you to complete and submit an online Reservation Form if you haven't already.
- Ask you for two full sets of keys (generally for Dog Walking and Sitting services)
Depending on which of our services you require, you'll also need to print out, read, complete or sign the following Client Service Documents:
- Client Check List (for Pet Sitting services)
- Key Release Form
- Service Agreement and Waiver
- Vet Instructions and Release Form
You can download and print out all of our client service documents by clicking here.
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The Billing Procedure
Dog Walking
New clients will be asked to pay in full prior to any reservation/booking. For existing clients, Dog Hill will invoice all dog walking services monthly in arrears, and payment is due within seven days of the invoice date. Please note that a 15% surcharge will be applied for late payment.
Pet Sitting, Day Visits, 24 Hour Training
Rates are quoted based on the information you provide us.
- Typically, a non-refundable deposit of 40% of the total is payable in advance of any booking. This can be paid by check, cash or via Pay Pal.
- Dog Hill or the pet sitter will invoice you for the remaining 60% (exclusive of any food and travel costs, which are in addition). Please note that this balance should be paid to them directly, and not to Dog Hill.
Dog Grooming
For new clients, payment is due in full prior to any reservation/booking.
Dog Obedience Training
For new clients, payment is due in full prior to any reservation/booking.
Other services
Dog Hill will invoice all other services such as pet taxi, pet waste removal, special needs care, etc., monthly in arrears, and payment is due within seven days of the invoice date. Please note that a 15% surcharge will be applied for late payment.
We encourage clients to take advantage of our paperless billing and credit card payment options. We can process your credit card payment for you; or, if you prefer, we can invoice you directly for services (good when buying multiple services) and you access an easy Pay Pal link - Or you can go directly on-line to Pay Pal to make your payment by clicking here for our Pay Pal link.
How It Works: Does Your Dog Need Obedience Training? Dog Grooming?
NY Dog Hill Has You Covered.
Copyright 2010 Dog Hill: Pet Sitter New York. All rights reserved.
